Frequently asked questions

  • How can I find out what the status is on my order?

    Log onto the CUM Books website using the details you used to create the account.
    Click on the “My Account” link and you will be able to see your order details.
  • How long do I have to wait before i receive my order?

    Please refer to the delivery details per product.
    • Items that are in stock will be dispatched within 24 working hours after payment was received.
    • It may take longer if we have to source the item when our suppliers are out of stock.
    • We will notify you should a product no longer be available.
  • Dear eBook Reader,

    We are sad to announce that due to our eBook supplier closing down, we will no longer be providing the eBook downloading service. As of 31 August 2016, all eBook’s not yet downloaded will not be retrievable. Please ensure that you download all eBooks into your library to avoid disappointment, as no refunds will be allocated for lost eBooks.

    We sincerely apologize for the disappointing turn of events.

    Don’t leave your eBook lost in cyber space – download it as soon as you can!

    Sincerely,
    The CUM Books Online Team

  • How do I submit a manuscript for possible publication?

    The process for submitting a manuscript is explained below:
    • If you would like to submit a manuscript for possible publication, please send us a printed copy of the manuscript. No manuscripts will be accepted via e-mail or on disk.
    • There are no requirements regarding the format, layout or font size, but text should be easily legible.
    • The manuscript will be evaluated by a knowledgeable panel to determine if it meets the company’s publication requirements.
    • We will immediately acknowledge receipt of the manuscript and will notify you within three months whether or not it has been accepted for publication.
    • Please include the following information with your manuscript:
      • Your contact details, physical address and e-mail address
      • A concise CV
      • A short summary of the contents of your manuscript of no more than 300 words.
    • No rejected manuscripts will be returned. Should you wish to have your manuscript returned, please include a prepaid envelope with the manuscript.
    • Due to the many unsolicited manuscripts that Christian Art Publishers receives, no correspondence regarding the reasons for rejection will be entered into, and unfortunately no training or guidance for prospective authors will be provided.
    • Send the manuscript to:
      •  The Publication Manager
        Christian Art Publishers
        PO Box 1599
        Vereeniging
        1930
      • All queries can be addressed to [email protected] If you want to make sure whether we have
        received your package, phone 016 440 7040. The staff at CUM Books and the toll-free number will
        not be able to assist you with any manuscript enquiries.
  • Gift Card - Important

    You can ONLY purchase and redeem online Gift Cards @ cumbooks.co.za.

  • How do I order an online gift card?

    To order an Online Gift Card:
    1. Go to GIFT CARDS.
    2. Choose the Gift Card amount you want to purchase.
    3. Complete the information on Sender and Recipient.
    4. Add your special message.
    5. Add to CART.
    6. You can continue shopping or continue to Checkout.
    7. You will receive a confirmation on your order.
    8. The Recipient will receive their Online Gift Card code with your Special Message via e-mail.
  • How do I check the balance on my online Gift Card?

    To check the balance on your Online Gift Card:
    1. Please add an item to your Basket
    2. Go to CHECKOUT.
    3. Scroll down to the GIFT CARDS section.
    4. Enter your Online Gift Card code.
    5. Click on the CHECK THE STATUS AND BALANCE button.
    6. Your balance will be displayed.
  • How do I redeem my online Gift Card?

    To redeem your Online Gift Card:
    1. Choose the products you want to purchase and ADD TO CART.
    2. Go to CHECKOUT.
    3. Scroll down to the GIFT CARDS section.
    4. Enter your Online Gift Card code. 
    5. Click on the APPLY button.
    6. The amount available on the Gift Card will be deducted from your outstanding order amount.
       NB!
      • The amount will only be deducted from your Online Gift Card as soon as you finalize your order.
      • If your order is less than your Online Gift Card balance, the balance will remain on the gift card until you redeem the total amount @ cumbooks.co.za.
    7. If there is still a balance left, please select the payment method you want to use to finalize your order.
    8. Place your order
  • 3D Secure For Online Shoppers

    South African banks and e-commerce merchants are implementing 3D Secure to help protect you, the cardholder, against unauthorised use of your card when shopping online at 3D Secure merchants.

    3D Secure allows you to authenticate yourself while making an online payment, therefore minimising the risk of someone else using your card fraudulently.

  • What is 3D Secure?

    • It is also called Verified by Visa, MasterCard SecureCode or Amex Safekey
    • It is an authentication service that allows only the cardholder to use the card 
    • It allows you to enter your previously selected PIN/Password or a One Time PIN therefore helping your bank to know it is you shopping online 
    • With additional focus on the safety of e-commerce transactions,
      • your bank may have already registered you for the service, or
      • you may be required to register during your next online purchase. 

  • What can you expect when doing an online 3D Secure purchase?

    If you have already registered or have been registered by your bank, you will be prompted with an additional screen requesting a One Time PIN (OTP) or a PIN/Password.  OTPs are sent to the cellphone number your bank has on record for you, whilst a PIN or Password is a secret code you have chosen when you registered for 3D Secure or was provided to you by your bank at the time of issuing your card.  Simply enter the OTP, PIN or password in the given space and proceed. 

    If it is your first time doing an e-commerce transaction, or you are a regular e-commerce user but have never registered or been registered for the 3D Secure service, you will be asked to register for 3D Secure when you make an online purchase.  Please follow the prompts on the screen to register.  Remember, it is in your best interest to be safe.

  • What does 3D Secure cost?

    There is no cost to you, the cardholder. Visa, MasterCard and the banks fund all SMS and other costs.
  • What is the benefit of 3D Secure?

    Online shopping is already very secure with high levels of security and encryption whenever you use your credit card. 3D Secure is the next layer up of security whereby your credit card is further protected from any unauthorised use. So you can shop in total confidence safe in the knowledge that your card is protected at all times.

  • How do I enroll for 3D Secure?

    ABSA, Nedbank, Standard Bank, First National Bank and Investec have pre-enrolled all Visa and MasterCard credit card clients for 3D Secure.  All that you need to do is activate your card once. You can do so now by clicking on the link to your bank in the below section, or you will be invited to do it at a later stage when conducting an online purchase.

    ABSA
    Nedbank
    Standard Bank

    First National Bank

    Log on to your FNB Online Banking profile and follow these prompts:

    • Select the “My Bank Accounts” tab
    • Select the “My Cards” sub tab
    • Click on “Activate Now” in the “Verified by Visa” column for the card that you would like to activate
    • Capture the relevant details
    • You will be sent a OTP to your mobile phone which you will then need to enter on your online banking profile
    • Once done, your card will be activated for 3D Secure online banking.

    Investec

    • Please use your credit card pin when prompted to submit the one-time password (OTP)
  • Does every South African online retailer use 3D Secure?

    Visa and MasterCard as well as the major South African Banks will require all merchants to implement 3D Secure by the 28th February 2014. After this date, 3D Secure will become part of the online shopping process for all South Africans. This is a good thing as, while it may take a few seconds longer for each transaction, it will certainly strengthen the security of online shopping via credit card.
  • My bank is not listed - how do I enroll for 3D Secure?

    Please contact your bank to find out how you can enroll for 3D Secure on your credit card. Certain credit card issuers, such as American Express and Diners Club, do not subscribe to 3D Secure yet. These cardholders will not be required to enter a One-Time Pin or Password when transacting online.
  • I have activated my credit card for 3D Secure. What happens the first time I use the card to make an online purchase?

    When you select to pay by credit card at checkout, you will be prompted to enter your credit card details. The bank that issued your credit card will then require that you verify that you are in fact the correct cardholder (for example by entering your pin code or one-time password).
  • What if I do not want to activate my credit card for 3D Secure?

    If you do not activate your credit card for 3D Secure before it becomes mandatory, you will be required to pay for your goods or services via alternative online payment methods supported by the merchant website (e.g. EFT).

  • My card is blocked. How do I reactivate my card for 3D Secure?

    This depends on your bank. However, in most cases your bank will lock your card after three unsuccessful attempts as a safety mechanism against fraud. If this occurs, please contact your bank’s helpdesk using the toll-free number on the back of your card.
  • What if I suspect fraud on my card?

    In this case, please block your card as quickly as possible by contacting your Bank Client Services or Card Fraud division, both of which are available 24/7. Once the card is blocked, you will no longer be able to make purchases (online, shops) with your card or use it to withdraw cash at the ATMs.
  • Tips for a good 3D Secure experience

    • Ensure you have the card you intend to use to pay for the transaction ready.
    • Ensure you have your cellphone with you to receive the One Time PIN (OTP) or you know what your PIN or Password is (depending on your bank’s authentication method).
    • After entering your PIN/Password, the system may take a couple of seconds to authenticate your PIN/Password. This is normal – do not close the browser.
    • If you receive an error message, read the message on the screen. If you have entered your PIN/Password incorrectly, you will be allowed to retry. Although infrequent, there may also be other reasons why the transaction failed, in which case we recommend that you follow the instructions on the screen or contact your bank for further assistance.
  • What if I have more questions related to 3D Secure?

    If you have questions related to the 3D Secure process or need to change your mobile number, please contact your bank for assistance.